European & UK Shipping, VAT & Customs

We ship all kinds of lighting products to customers across Europe and the United Kingdom, including chandeliers, pendant lights, ceiling lights, wall lamps, floor lamps and other decorative lighting.

Free door-to-door shipping to Europe and the UK

We provide free shipping to eligible delivery destinations in Europe and the United Kingdom. Your order is shipped from our factory to our European warehouse. Our shipping agent manages customs clearance and pays the applicable import VAT and customs charges during this process.

After the goods arrive at our European warehouse, we send your order to your delivery address by DPD or DHL, depending on the destination and the most suitable delivery service.

Under this delivery arrangement, customers in eligible European countries and the United Kingdom do not need to pay additional VAT or customs-clearance charges when the order arrives at the delivery address. If any special destination charge or exception applies, we will inform you before dispatch.

Orders usually require 5–7 business days for processing before dispatch from our factory. The current estimated total delivery time to Europe and the United Kingdom is approximately 28–38 business days, depending on the product, destination, customs processing and carrier schedule.

These are estimates rather than guaranteed delivery dates. Public holidays, carrier capacity, customs inspections, weather and remote-area delivery may cause delays. In exceptional circumstances, delivery may take up to 60 days in total.

Once your order has reached our European warehouse and is handed to DPD or DHL, tracking information will be provided when available. The final door-to-door delivery time depends on the destination country, the United Kingdom delivery address and the carrier route.

  • Free shipping to eligible destinations in Europe and the United Kingdom.
  • Transport from our factory to our European warehouse.
  • Customs-clearance handling by our shipping agent.
  • Applicable import VAT and customs charges handled by our shipping agent during the import process.
  • Final delivery from our European warehouse by DPD or DHL.

Our shipping agent handles the customs-clearance process before the goods are transferred from our European warehouse to the final delivery carrier.

For eligible orders shipped under this arrangement, customers in Europe and the United Kingdom should not be asked to pay additional import VAT or customs-clearance charges at delivery. The final order confirmation and shipping arrangement are the basis for confirming what is included for your destination.

Customs procedures and tax requirements can vary between European countries and the United Kingdom. If a special destination, remote area or unusual delivery condition requires an additional charge, we will contact you before dispatch and explain it clearly.

Please provide a complete and accurate delivery address, postcode and telephone number. DPD or DHL may contact you to arrange delivery or request additional delivery information.

If you will not be available to receive a large lighting product, please arrange a suitable delivery time with the carrier. Delivery to remote areas, islands or restricted-access locations may require additional arrangements.

Please inspect the package as soon as it arrives. If the packaging or lighting product is damaged, take photographs of the outer packaging, shipping label and product before disposing of any materials, then contact us promptly.

If tracking shows that a parcel has been delivered but you have not received it, contact us as soon as possible so we can investigate with DPD, DHL or the relevant delivery carrier.

Your cancellation, return and refund rights are explained in our Returns and Refund Policy. Nothing on this page limits mandatory consumer rights that apply in your country of residence, including the United Kingdom.

Custom-made or personalised products may be subject to different return conditions. Please check the product information and contact us before ordering if you need a custom size, finish or design.

  • Confirm that the product voltage, dimensions and installation requirements are suitable for your property.
  • Check your delivery country, address, postcode and telephone number carefully.
  • Review the product details and delivery estimate before completing payment.
  • Contact us before ordering if you need confirmation about delivery, installation, VAT, customs or product compatibility.

 

Last updated: 17 October 2026

Free-shipping availability, delivery estimates and the included customs arrangement may vary by destination. Please review the order confirmation before completing your purchase.

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